Are you ready to work with Al?

Artificial intelligence (Artificial Intelligence, referred to as AI) is infiltrating people’s daily work and life, and there are more and more alternative occupations. In recent years, digital anchors, digital singers, etc. have continuously entered people’s fields of vision. Perhaps in the near future, digital managers in enterprises will also become popular. According to a report provided by IDC, 80% of the world’s top 20,000 companies will introduce “Digital Managers” by 2024 to recruit, fire, train, and evaluate employees.

Recently, the game-focused NetDragon Internet company released a special appointment. The AI robot Tang Hammer has become the company’s rotating CEO. This is also the first known digital human CE0 in China. It helps the company implement “AI+ management” and improve organizational efficiency. . As a real-time big data center and analysis system, Tanghammer supports rational decision-making in daily operations while achieving more effective risk management. “She” can be responsible for the approval of various documents, intelligent tracking, and management of projects, employee performance evaluation, rewards and punishments, training of company systems and culture, etc. During his tenure in the company, Tang Xuan has approved more than 300,000 forms, issued nearly 500,000 transaction reminders and early warnings, completed 1,288 internal rewards and punishments, and trained employees on knowledge and skills more than 40,000 times a year.

From this point of view, it is very reasonable for him to serve as the rotating CEO. It is not an isolated case that AI becomes a company manager. As early as 2018, the Japanese branch of the advertising agency McCann Worldgroup appointed an AI robot named “AI-CD 0” as the creative director to provide creative guidance in advertising. The “AI-CD B” algorithm uses data including deconstructed, tagged, and analyzed TV shows, as well as creating award-winning videos, which can help it create new advertisements.

Some people may think that AI managers are not human beings and that they can relax and burn out under their management, which is a big mistake. Not long ago, an outsourced employee of Facebook in the United States was judged by AI to have not completed the work normally and was dismissed by an email automatically sent by the AI ​​manager on the spot hire.

Coincidentally, in Amazon’s warehouse, the powerful AI system can not only track the progress of everyone’s work but also accurately calculate the working hours. The “fishing” time for people to be passive and slack. Specifically, Amazon’s AI supervisor system can realize a deeply automated tracking process.

If the employee’s work speed is slowed down, or the package has not been touched for a long time, the system will regard these situations as lazy and count them as “fishing” time Inside. When productivity falls below a certain benchmark, the AI system automatically generates warnings and, ultimately, an order to fire employees online. whole process management managers will not have any communication with them. Bezos, the founder of Amazon, once said that strategic decisions in addition to the business field must be handed over to people.

Other than class, other important decisions tend to be handed over to AI, because the machine “only considers relevant information and has no emotional interference at all.”

Compared with the human brain, the neurons of the AI brain are the brain nerves endowed by scientists. According to the data, the number of activations of the electronic neurons of artificial intelligence is about hundreds of millions of times in one second, while that of the human brain only has 200 counts. In other words, there is at least a 3 million-fold difference between AI and humans in terms of neuron activation.

Therefore, as a manager, AI has the ability to strategize, optimize most processes, and contribute to the long-term management goals of the enterprise. In addition to monitoring employee engagement, AI managers can also manage employees’ daily affairs and talent recruitment. For example, at present, the management of employees’ daily affairs by enterprises is mostly based on the 0A process. These applications need to be confirmed with multi-level supervisors and coordinated with other employees before they can decide whether to take a vacation. AI managers can use operational data to provide employees with the best rest time without the need for department heads and personnel departments to intervene and negotiate. In terms of talent recruitment management, AI managers can greatly improve efficiency, such as using artificial intelligence to assess the matching degree of skills and positions, predict the possibility of success in the future workplace, and estimate the time required to fill specific positions, so as to recruit more quickly. the right talent.

However, AI managers are not omnipotent. First of all, from the perspective of monitoring employee engagement, some business managers should not hide behind algorithms and other technological innovations to shirk responsibility. Since laws related to AI are currently incomplete, humans should not fully empower machines to decide who gets fired; moreover, in terms of talent recruitment, without human managers stepping in to oversee, companies may lose qualified candidates, Because the algorithm may have unreasonable settings when scanning resumes, it is difficult for employees screened out by AI to be selected again. Some companies are already aware of this problem. For example, Softbank screens resume through AI, but rejected job applicants will be reviewed by humans again, which can avoid missing suitable talents.
In the workplace of the digital age, people not only need to deal with their own kind but also have the cognition and skills to work with “heterogeneous” – AI managers. Adapting to and embracing the new working style of “hybrid” human-machine teams has become a trend. Of course, the emergence of AI managers should not set up unnecessary obstacles for human beings but should help human beings develop in a more dignified and freer direction, and assist human beings to move towards a new level of wisdom and a new level of civilization development. stage.

Author: Wang Shuangfeng